Welcome to StorySmith. Our mission is to help you preserve your life story with dignity and care. These Terms of Service ("Terms") govern your use of The Spoken Legacy service (the "Service"), provided by StorySmith ("we," "us," "our"). By purchasing or using our Service, you agree to these Terms.
1. The Service: The Spoken Legacy
Our Service is an all-inclusive, guided journey to transform spoken memories into a family heirloom. The Spoken Legacy package includes:
- A personal, one-on-one discovery session.
- 15 hours of voice conversation with our AI companion, "Peg," over a 90-day period.
- A private dashboard to track progress and view family contributions.
- Professional curation and editing of your conversation transcripts by our team.
- A digital proof of your manuscript for your review and approval, including the integration of your personal photos.
- One (1) premium Heirloom Hardback Book.
- A Complete Digital & Audio Archive, including a PDF, an interactive flipbook, and all original audio recordings.
2. Gifting the Service
If you purchase the Service as a gift for someone else (the "Storyteller"), you are the "Gifter."
- As the Gifter, you are responsible for the purchase payment.
- You will receive the gift certificate (digital or physical) to present to the Storyteller.
- The Storyteller must agree to these Terms and our Privacy Policy when they activate their account.
3. Account Activation & Duration
- Activation Period: The Service must be activated by the Storyteller within 90 days of the original purchase date. Activation occurs when the Storyteller first successfully signs into their account.
- Service Duration: The Storyteller's 90-day period to use their 15 hours of conversation time begins on the date of their activation (first sign-in).
- Expiry: If the Service is not activated within the 90-day activation period, the invitation may expire. Please contact us at support@storysmith.work if this occurs.
4. Our "First Conversation Promise" (Refund Policy)
We stand behind the quality and warmth of our experience. We offer our "First Conversation Promise."
- If, after completing their first full storytelling session with Peg, the Storyteller does not feel a connection or wish to continue, you (the original purchaser) are entitled to a full, no-questions-asked refund.
- To claim this, the purchaser must contact us at support@storysmith.work within 7 business days of the Storyteller's first full conversation session.
5. Content Ownership: Your Story is Yours. Completely. Forever.
This is a core principle of our brand.
- You Own Your Content: You (the Storyteller) retain 100% ownership and copyright of all the content you create, including your spoken words, the audio recordings, the transcripts, and the final curated manuscript (your "Content").
- Our License to You: We own the StorySmith platform, our branding, the "Peg" AI, and all underlying technology. We grant you a limited license to use our Service to create your Content.
- Our License from You: By using the Service, you grant us a limited, non-exclusive, worldwide license to use, host, reproduce, and modify your Content solely for the purpose of providing the Service to you—that is, to create your book and digital archives. We will never use your Content for any other purpose, such as marketing or AI training, without your explicit, separate consent.
6. User Conduct
You agree not to use the Service to create any content that is unlawful, hateful, or infringes on the rights of others. You are solely responsible for the stories you choose to tell and the photos you provide.
7. Limitation of Liability & Proof Approval
The Service is provided "as is." While we take immense care in our work, we are not responsible for any inaccuracies in the final manuscript that were present in the approved proof.
Before printing, the Storyteller (or a nominated person) will receive a digital proof of the manuscript for review. You are entitled to one round of updates. By approving the proof, you confirm that the manuscript accurately reflects the story and corrections. We are not responsible for any errors, omissions, or disagreements with the story that existed in the approved proof.
Our liability to you for any cause whatsoever will at all times be limited to the amount paid by you for the Service.
8. Governing Law
These Terms are governed by the laws of New Zealand.
9. Changes to These Terms
We may update these Terms from time to time. We will notify you of any significant changes by email. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
10. Contact Us
If you have any questions about these Terms, please contact us at support@storysmith.work.